Who We Are

Our People

Clinical Team

Nan R. Robertson, RPh

Nan Robertson is a pharmacist and the principal owner of The Robertson Group LLC. For 12 years she headed Kaiser Permanente's Electronic Health Records (EHR) installation – one of the country’s largest, supporting over 900 practitioners and 450,000 patients. As a medical informatics consultant, Nan shares the benefit of this experience with clients across the country.

Nan is a former pharmacy director and National Library of Medicine Informatics Fellow. She combines her clinical and informatics experience to be a catalyst for moving EHR adoption forward in Oregon and nationwide. She works with Acumentra Health’s Doctor Office Quality-IT (DOQ-IT) program, large independent physician associations, and large and small medical practices. Acumentra Health is Oregon's CMS Quality Improvement Organization.

Nan is a seasoned facilitator and uses these important skills to help leaders of healthcare organizations and medical offices strategically plan and construct their EHR initiatives in a way that gets the results they need. For more information, view Nan's LinkedIn profile.

Judy Flynn PA-C MHA

In her 20 years of health care experience, Judy has contributed in a variety of patient care settings; from large centralized HMOs, to large decentralized medical groups, working in a small rural private practice and large urban community health center in a fee for service, managed care, Government Agency, and a for-profit company. She has worked directly with patients as a provider, as an administrator responsible for services delivered, as a planner for program development, and as a manager of quality in building outcomes for continual improvement. In each of these arenas Judy has used the electronic health records (EHRs) as a tool; in the care of patients, in the analysis of programs and in building and managing quality.

At Kaiser Permanente Northwest, she participated in data-driven quality improvement programs for the region, and at the Providence Medical Group in Portland, Oregon, she launched the Quality Council and facilitated medical directors in the throes of developing practice guidelines. As a technology architect at Medicologic (purchased by General Electric), she helped build clinical work flow into the design of the electronic medical record “Logician ” and advised on future informatics needs for outcome reporting. Judy consults with practices in their implementation and use of the EMR, and assists them in meeting their quality needs and outcomes goals, believing that quality is by design and the use of technology can make quality more attainable.

Katie Gray, RN

Katie Gray is a Registered Nurse with more than 14 years experience in the Medical Informatics industry. She has worked for Epic Systems Corporation and for several major healthcare systems as an EpicCare Ambulatory Implementation Manager. Katie is an experienced project and application manager, and is EpicCare Ambulatory certified. She specializes in project managing implementations and application optimization projects such as IMO, Health Maintenance, SmartTools, Decision Support, and Reporting Workbench.

Christine Kovach, RPh

Christine Kovach, pharmacist and National Library of Medicine fellow, works under contract with TRG. She brings innovative solutions to electronic medical record systems, always balancing quality of care, patient safety, cost initiatives, revenue recapture, resources, and usability. She is EpicCare Ambulatory certified and is proficient in GE Centricity.

While with Kaiser Permanente, Christine managed projects such as e-prescribing and electronic refill automation, electronic lab result automation, referral development and decision support options to give clinicians “just in time” information. She has a passion for meaningful workflow analysis, practical training, and helping clients enhance the care of their patients.

Mike Millard, MS, RPh

Mike Millard is a professor of pharmacy administration at Pacific University School of Pharmacy and works under contract with TRG. He has experience with a wide range of automation solutions including the Epic Rx, IDX (Lastword and CareCast), NDC, and GE Centricity inpatient pharmacy systems, and IDX, Centricity, NDC, Per Se, and QS1 outpatient pharmacy systems.

As project manager, he oversaw design, engineering, construction, implementation and operation of Kaiser Permanente’s automated refill center in Portland, Oregon, which fills over a million prescriptions per year. Mike has also implemented automated dispensing machines (both Pyxis and Sure-Med) in a variety of inpatient, extended care and clinic settings. Mike has incorporated the Alaris Guardrail Medication Safety Profile, Pyxis Connect, TheraDoc (expert medical information system), Medex syringe pump “PharmGuard” system, and IntelliFill automated syringe filling robot into clinical practice.

Mike has received three commendations during eight successful JCAHO surveys.

Edward Shillingburg, RPh

Ed Shillingburg, a pharmacist and former HMO manager working under contract with TRG, consults with TRG clients on pharmacy systems, e-prescribing, and pharmacy operations. He is especially skillful working with physician groups, leading interdisciplinary teams, and implementing operational programs.

Ed has developed and implemented innovative clinical programs and pharmacy services in oncology, immunology/AIDS treatment, mental health, ophthalmology, dermatology, pediatrics, and international travel medicine. He has extensive experience in the areas of personnel and financial management, facility design, and investigational drug protocols.

Ed has a comfortable way as a teacher, having been an instructor to nursing students, a preceptor to many pharmacy students, a facilitator and trainer of staff, and a volunteer mentor to high school students interested in health careers.

Debbie Wright-Shillingburg, RPh

Debbie Wright-Shillingburg brings attention to detail and a strong commitment to patient safety and quality of care to TRG clients. A pharmacist working under contract with TRG, Debbie has experience and expertise in pharmacy practice, the EpicCare Ambulatory application, e-prescribing solutions, system administration, and project management.

In her 21 years with Kaiser Permanente she worked in medication database management and conversions with a quality assurance component, managed system upgrades of both software and hardware, supported and implemented EHR medication clinical content, and provided staff education in both the pharmacy and medical staff arenas.  Debbie's work with two-way, real-time electronic medication and allergy interfaces between the EHR and the outpatient pharmacy system translates into a wealth of expertise with e-prescribing.

Technical and Research Team

David Boxberger

David Boxberger is a principal consultant with Peer Technologies, one of The Robertson Group's strategic partners. He has significant experience consulting with healthcare organizations and over 13 years of leadership experience in information technology (IT). David advises TRG's clients who want to understand the technical and operational impact of an EHR system, implement support strategies, or identify and take advantage of efficiencies in IT operations. David has a degree in Policy and Management from the University of Oregon.

John Halsey

John Halsey's areas of expertise include large-scale Microsoft-based networks, high-availability systems, infrastructure security, automated software deployment, disaster recovery solutions, and systems management. He has worked in the computer industry for over 15 years and now works with The Robertson Group’s clients to ensure their systems infrastructures provide a secure and reliable foundation for EHR. John is a principal consultant with Peer Technologies, one of The Robertson Group's strategic partners. He has authored papers detailing innovative ways to combat virus outbreaks and speaks regularly on the topics of Microsoft infrastructure, security, design, and systems management.

Anne G. Turner, MLIS

Anne is a medical and research librarian with experience in academic and professional research and practice environments. Her background includes work with various non-profit organizations specializing in education and training services to health care professionals that work with vulnerable and underserved communities. She specializes in helping to build strong collaboration efforts using online technologies. She has worked on projects with the State of Oregon DHS, the State of Washington DHS and HRSA divisions, the Department of Labor, and the Office of Minority Health Region X. Her background also includes collaborative work with community organizations and advocates. Anne is strongly engaged in issues surrounding HIT's impact on health care consumers, particularly vulnerable and underserved communities.